Reference

wahana888 Privacy Policy for Your Account

DANA, QRIS and your wahana888 account details are handled under one clear Privacy Policy, so you can understand what we collect before opening an account.

Account detailsWallet recordsCookie choicesContact requests
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CONTACT PATHS

Get Policy Help Near Account Access

A policy question should not leave you guessing which team to reach. Use the support route shown inside your wahana888 account, especially when a phone verification step, login record or wallet status needs clarification. Include the email or phone linked to your account, the relevant date and a short description; we can then locate the right record without asking you to send a password.

Team online

Privacy request

Ask us to access, correct or explain personal details through the account support route. We will use your account identifier to match the request before discussing stored records.

Wallet record

For DANA, OVO, GoPay or QRIS questions, send the transaction reference and date rather than a wallet password. This keeps the policy request focused on the relevant payment record.

Login concern

If your device path or phone verification looks unfamiliar, contact us from the account support area. We can check access records and advise on the next account-security step.

DATA HANDLING DETAILS

What Your wahana888 Privacy Policy Covers

We keep this policy practical by linking each data use to a real account action: signing in, checking a wallet reference or requesting help.

Account collection

When you open an account, we collect the details needed for registration and phone verification. We use them to connect your login, account status and support requests without requesting unrelated profile data.

Device signals

A phone or desktop session may provide browser, device and connection signals. We use these records to recognise sign-in patterns, investigate unusual access and help restore a disrupted account path.

Cookie controls

Cookies can keep a session active and remember basic page settings. Your browser controls whether cookies remain, while disabling them may require you to repeat login steps.

Payment references

We store payment references and status details for DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We do not need your wallet password to check a receipt.

Retention period

Records remain available only as long as account service, security checks or legal duties require. When a record is no longer needed for those purposes, we remove or de-identify it where appropriate.

Change requests

You may ask us to correct eligible account details or explain how a record was used. Send the request through support with your account identifier so we can confirm the requester.

Privacy Policy Answers For Your Account

These Privacy Policy answers cover the searches we hear most often from people preparing an account. They explain data collection, wallet references, cookies, device access and the contact steps available through wahana888, without replacing the full policy text above.

It covers account details, phone verification, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your phone number for account creation and verification, then to connect login activity with the correct account. We do not ask for your password when checking a support request.

Yes. The Privacy Policy explains how we use QRIS, DANA, OVO and GoPay references to match a receipt, check status and respond to a payment question without storing a wallet password.

You can request a correction for eligible details through the account support route. Include your account identifier and the specific field that needs changing so we can verify and process the request.

We retain records for account administration, security checks and legal duties, then remove or de-identify them when they are no longer needed for those stated purposes.

Cookies can preserve a login session and basic page settings. If your browser blocks them, you may need to repeat account access steps, while the policy explains their stated use.

Use the support path inside your account and provide your identifier, request type and relevant date. Access or eligibility depends on local law, and we respond through the available account contact route.

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